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A refund can reduce a balance without matching an instalment
Money applied to an account may affect principal or another component under product rules.
Its value does not necessarily translate directly into a skipped payment.
Ask for allocation and a revised schedule rather than inferring the outcome. The explanation keeps the account event distinct from the timing of future contractual amounts.
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Definitions
- Total repayable
- Sum payable under the stated schedule and its assumptions; contingent charges and changes must be considered separately.
- Amount received
- Money actually made available to the borrower, which can differ from the stated loan amount if a charge is deducted.